RETURNS & REPLACEMENTS

Not happy with the product ?

It’s always possible that something went wrong or you change your mind. The golden rule, please contact us as soon as possible and consult our “Return policy” below.

Not happy with the culture? If you’ve followed the instructions we’ve provided and find that your culture isn’t working properly within 30 days of purchasing, please contact us. We’re here to help you troubleshoot because that’s part of the learning process! Culturing takes practice, just like anything else.

If there’s a problem with the product, we’ll send you a replacement free of charge.

FAQ

How can we help you?

SCOBY

Answers on Return & Replacements

Send us a picture from the label within 07 days of your purchase and we will send you a replacement free of charge

Send us a picture from the damage within 24 hours after delivery. 

Contact us as soon as possible. In most cases, if your order hasn’t shipped yet, we are able to cancel it and refund the cost of your purchase back to the original payment method.

e-mail : info@thefermentingjar.com

We accept returns of unopened and unused products within 14 days of purchase. Contact us at “info@thefermentingjar.com” to request a return shipping address. Once we have received your return, we will refund the cost of your purchase back to the original payment method.

Note : Customer to arrange and pay for the return cost.

Yes, you can! Please find below the terms.

Subscription 3 months

If the subscription is cancelled before the last delivery (3th) took place, the price will be automatically converted to the single sale price from each article.

  • A shipping fee from 89 SKr per delivery for this specific order will be charged + a one time handling fee from 99 SKronor.

Subscription 6 months

If the subscription is cancelled before the 3th delivery took place, the price will be automatically converted to the single sale price from each article.

  • A shipping fee from 89 SKr per delivery for this specific order + a one time handling fee from 99 SKronor will be charged.

If the subscription is cancelled after the 3th delivery but before the 6th delivery took place, the price will be automatically converted to the “3 monthly subscription” price for the applicable basket and this for all deliveries received.

  • A  one time handling fee from 99 SKronor will be charged.

Year subscription

If the subscription is cancelled before the 3th delivery took place, the price will be automatically converted to the single sale price from each article.

  • A shipping fee from 89 SKr per delivery for this specific order + a one time handling fee from 99 SKronor will be charged. 
  • If the subscription is cancelled after the 3th delivery but before the 6th delivery took place, the price will be automatically converted to the “3 monthly subscription” price for the applicable basket and this for all deliveries received.
  • If the subscription is cancelled after the 6th delivery took place, the price will be automatically converted to the “6 monthly subscription” price for the applicable basket and this for all deliveries received and subject to the subscription.

A one time handling fee from 99 SKronor will be charged.

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